Help Center
How can we help you?

Topics · 案内所
Learn how to find items and complete your purchase step by step.
Understand how to place bids, use auto-bidding, and bidding strategies.
Manage your account settings and keep your account secure.
Payment methods, shipping options, and tracking your orders.
FAQ · 幾度も頂くご質問
Create an account and complete identity verification. After that, you can place bids on any auction you are interested in.
Live auctions are streamed in real time. You can bid online alongside bidders in the saleroom. Simply register for the auction and place your bids as lots come up.
A max bid is the highest amount you are willing to pay. The system will bid on your behalf up to that amount, increasing only as needed to stay ahead of other bidders.
We accept credit cards, bank transfers, and convenience store payments. Please check the payments page for full details.
Buyer's premium is an additional fee charged on top of the hammer price. The rate varies by auction house and is stated in the auction terms.
Many auction houses offer viewing days before the sale. Check the auction details for viewing schedules and locations.
Set up alerts with keywords or categories you are interested in. We will notify you by email when matching lots are listed.
You will receive an invoice from the auction house with the hammer price plus buyer's premium. Payment is typically due within a few days of the sale.
Contact · 直接お問い合わせ
Our support team is here to assist you.
Email Support
heize@mph.vip書面にて、丁寧にお返しいたしますLive Chat
― ― ―Coming Soon